How often do you think about your HVAC system? When it’s working as it should, the answer is likely never. However, you’ll definitely notice the second that this valuable machine goes on the fritz. 

A reliable HVAC company can be your saving grace when it’s suddenly too hot or too cold in your home. They’ll know exactly how to assess, identify, and correct the problem so you can keep your family comfortable all year long.

However, with so many providers in your area, how do you know which one to call? Before you start Googling, “AC repair services near me”, read on. Today, we’re sharing the most important factors to consider as you start your search. 

Ask For Recommendations

When someone has an excellent experience with an AC repair service, they’ll be willing to talk about it. The same also holds true for anyone who had an especially negative experience!

Either way, you need to know what to expect. If you know that someone close to you has used a local repair company recently, go ahead and ask them who they’d recommend. To cast a wider net, consider using a tool like Facebook Recommendations to pose the question to your online friends and followers. 

You can set your inquiry to be location-based, so you don’t get responses from people who live far outside of your community. You may also get valuable recommendations from a reliable HVAC Marketing agency. By going this route, you should soon have a shortlist of viable, reputable HVAC companies in your area. 

Request References

Once you connect with a local AC repair Las vegas company, ask them to provide you with a list of references. These might be homeowners or business owners who have used their services in the past.

Contact them and ask how their experience went. Did the HVAC technician solve the issue or are they still dealing with it today? Most of the time, you should be able to garner honest feedback from these conversations. 

If a company is unwilling to provide you with any references, consider this a red flag and continue your search elsewhere. A quality provider will be eager to share success stories and connect you with satisfied clients. 

Read Online Reviews

Did you know that 84% of people trust online reviews as much as personal recommendations from friends and family members? Another way to check out an AC repair service is to hop on their website and do a little sleuthing.

Most companies will have an entire web page dedicated to customer testimonials and reviews. While each person’s experience is different, you can reference this feedback to gauge how your own project might go.

Look for common themes woven throughout the comments. Are multiple people praising the HVAC team for being prompt and professional? Are they pleased with the affordable rates and eager to recommend them to others? 

Or, do you notice that everyone seems to have the same general complaints? One or two negative reviews aren’t necessarily a bad sign but proceed with caution if you notice that many reviewers seem to notice the same flaws. 

Conduct a Phone Interview

Remember: If you need AC repair services, the crew you hire will be visiting your home or place of business. You want to make sure they’re credible and authentic before sharing your address. 

When you’ve narrowed your list down to a select few companies, call each one and speak to the representative. A few important questions to ask include:

  • How long has the company been in business?
  • Has the team worked in my area before?
  • How do you vet and train your employees?
  • How long does your average job take?
  • Do you offer any sort of warranty or guarantee on your services?
  • Can you offer any AC repair tips to help me solve the issue on my own?

During the conversation, take note of how the person on the other end of the line makes you feel. You should feel comfortable and respected at every turn, and never belittled.

If this partnership goes well, they’ll be the team you call for years into the future. Only give your business to companies that take the time to listen to your questions and take your concerns seriously.

Check Rates

Finally, let’s talk rates. While it’s not wise to base your decision on price alone, the HVAC company’s quote will obviously factor into your decision. 

Each company might have to come out to your property individually to assess the situation and offer you a true price quote. However, they should be able to give you an estimate over the phone once you describe the issue. 

Steer clear of any company that wants you to commit to hiring their team before they’ve had the chance to look at your problem in person. There’s a good chance that they’ll quote the job extra high to cover themselves when the real solution is much cheaper and easier to fix. 

Avoid the urge to hire the cheapest team based on dollar signs alone. An offer that’s way too low could signal a lack of expertise or an unwillingness to perform any extra services that you may require. At the same time, outlier quotes that are far above the rest are also suspicious. 

Read each quote carefully and make sure you understand each line item. This can help you avoid any surprise fees or unwanted charges down the road. If you have any questions, ask the HVAC team to explain their pricing strategy. 

Find AC Repair Services Near Me

When you need AC repair, you need it now. You shouldn’t have to withstand uncomfortable conditions because you can’t find a local company that meets your expectations.  

Now that you know what to look for and the features to consider, you can connect with a skilled and experienced HVAC company. If you’re searching online for “AC repair services near me”, then it’s time to take the next step, create a list of candidates, and find your new trusted team.

Looking for more advice on how to choose and run a great business? Check out our Business guides today!